Ready payment problems, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to set a problem with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A diversity of different situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed past instructions for submitting additional data to u.s., delight exercise so. The other steps listed are unlikely to resolve this result.
  • Check whether the billing accost for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and effort the transaction again.
  • Try using a Google Play gift bill of fare to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, endeavor using the product'southward mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the club once again.
    • Effort creating a new Google account if you don't already accept i and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps as well utilize if you come across the mistake message "Your payment didn't get through. Please try a different payment method or try again subsequently."

Effort the following:

  1. Check to see if your payment method is upwards to date. If it isn't, update it in the Payments center, and then try your purchase again.
  2. Make sure you have plenty money in your account for the purchase.
  3. If you're still having problems, contact your banking company to see if there's a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If yous see this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We demand a little more than information to protect your account confronting fraud.
  • We need a picayune more information to comply with Eu police (European customers only).

To gear up the event, endeavor the following:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments eye.
    1. Yous might need to verify your identity earlier you can buy annihilation through your Google Business relationship.
  3. Make sure your proper noun, address, and payment information are up to date.

"Unable to procedure payment: Low carte balance"

You might non have enough funds in your account to make the payment. Check your account rest or contact your banking concern.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the card earlier you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your card statement forth with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you lot effort to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Wait upward to 2 days.
    • If more two days: Cheque your card statement. You lot should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't utilize this carte for this purchase. Try to make the purchase again with a different bill of fare.

If the bill of fare you desire to use isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more about what to do if you lot temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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